During regular business hours, the staff of over 250 messengers and employees are available. Additional staff is scheduled specifically for evening and weekends, so there is never a service delay or interruption. With one telephone call from you, the customer service staff can input delivery requirements, billing information and special instructions in a moment. No paperwork is required from the client. Any ongoing job instruction may be permanently flagged within the system (job names, P.O. #, etc.) to ensure correct order entry on every job. All billing documents are generated and maintained at Western's office. This assures both accurate billing and easy access for inquiries. Our descriptive invoice can be customized for virtually any special requirements.